At JiPrinite.KE, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
- 100% Refund or reprint on any defective print orders
- 100% Free expedited reprint on any orders lost in transit
- 20% Refund for every business day that your order is printed late
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or Ksh 100,000.00 (whichever is less). Determination of defect is at the sole discretion of JIPRINTIE LTD. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to Ksh 25,000 Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than Ksh 20,000 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late.
Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprint on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by JIPRINTIE LTD. in its sole discretion. Postage is no longer refundable once the mail piece has been dropped off to the post office.